Frequently Asked Questions
Everything you need to know about your X3D electronics experience.
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
Do X3D products come with a warranty?
Yes, all X3D electronics are covered by a standard 12-month manufacturer warranty that protects against technical defects and hardware malfunctions.
What is your return policy for opened electronics?
We offer a 30-day return policy. If the item has been opened, it must be returned with all original packaging and accessories. A small restocking fee may apply to items that are not in like-new condition.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an automated email with a tracking number and a link to the carrier's portal to monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and select buy-now-pay-later options like Klarna and Affirm.
Are your products compatible with international voltage standards?
Most X3D devices are dual-voltage (110V-240V). However, we recommend checking the specific product specifications page or contacting our support team to confirm compatibility for your region.